Effective date: June 2026
These sales and refund terms define the fee settlement, booking cancellation, and penalty refund structure that apply when users purchase private vehicle charters, ski shuttles, guided tours, and admission tickets via holidaykr.com.
A booking is confirmed when the user pays the full amount by credit card or global digital wallet methods, and the assigned partner gives final approval for vehicle dispatch and guide standby.
The product price primarily includes the base vehicle rental fee and driver labor cost; whether additional out-of-pocket expenses such as highway tolls, parking fees, and driver meals are included depends on the description in each product information section. Any expenses not specified must be paid by the user directly to the driver-guide on site.
If the user cancels a booking by their own decision, the 'Consumer Dispute Resolution Standards' announced by the Korea Fair Trade Commission and the framework of the Standard Terms and Conditions for Overseas Travel are applied; settlement and refunds are processed after deducting penalties as follows.
The timing of cancellation receipt is determined based on 17:00 Korea Standard Time (KST).
| Time of cancellation notice (based on 17:00 KST) | Refund and penalty charge criteria |
|---|---|
| Up to 30 days prior to the service start date | 100% full refund of the payment (no cancellation fee) |
| 29 to 20 days prior to the service start date | Refund of the balance after deducting a 10% penalty from the payment |
| 19 to 10 days prior to the service start date | Refund of the balance after deducting a 15% penalty from the payment |
| 9 to 8 days prior to the service start date | Refund of the balance after deducting a 20% penalty from the payment |
| 7 to 1 days prior to the service start date | Refund of the balance after deducting a 30% penalty from the payment |
| Cancellation notice on the service start date and No-Show | Refund after deducting a 50% penalty from the payment (however, products with a special term of no same-day cancellation are not eligible for a full refund) |
If it is proven that the service cannot commence due to natural disasters and force majeure such as heavy snowfall, earthquakes, typhoons, complete flight cancellations, or road closures, we will promptly refund the full amount paid to the user without any penalty.
If airport pickup is delayed due to a flight delay, the driver will wait free of charge for up to 60 minutes from the official arrival time; if the delay exceeds 60 minutes and there is no prior contact, it will be treated as a No-Show and same-day standard cancellation will be applied.
Notwithstanding the standard cancellation table, no cancellation penalty will be charged where mandatory consumer protection rules require penalty-free cancellation, including verified illness or injury of the traveler, hospitalization of a spouse or direct ascendant/descendant for three or more days where discharge before departure is unlikely, death of a relative within the third degree, natural disaster, war, government order, Ministry of Foreign Affairs travel warning levels 3 or 4, a special travel advisory, or pandemic-level infectious disease alerts recognized by competent authorities.
Users must submit reasonable supporting documents within the period requested by the Company. If the user fails to submit documents or the documents do not establish the statutory reason, the standard cancellation table or product-specific cancellation terms may apply to the extent permitted by law.
Where a B2C user receives a full or partial refund under mandatory consumer rules, the Company may correspondingly reduce, withhold, offset, or claw back partner settlement amounts related to the same booking, including land operator fees, vehicle dispatch fees, guide fees, ticket costs, and other partner charges, to the extent permitted by the partner agreement and applicable law.
Partners must cooperate with refund verification, cancellation evidence, no-show evidence, and customer claim handling. If a partner's delay, inventory error, API synchronization failure, overbooking, incorrect cancellation status, or operational fault causes a refund, chargeback, penalty, or customer compensation, the Company may deduct the related amount and reasonable direct costs from partner settlement.
For group, B2B, reseller, OTA, or API-linked bookings, bulk cancellation penalties, no-show handling, payment gateway fees, ticket issuance costs, non-refundable supplier costs, and settlement cut-off times may be governed by the applicable product page, quotation, voucher, partner contract, or separate operating policy.
Partners and API-connected suppliers must keep price, inventory, cancellation, no-show, and availability data current. If delayed synchronization causes a consumer-facing booking error, the responsible party must cooperate in immediate correction, refund, rebooking, and settlement adjustment.
Holiday Tour Travel Concierge
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